Namma 112 Helpline

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News –

Bengaluru’s emergency response system, Namma 112, reported a massive surge in usage and technological improvements, alongside a 9% reduction in crime cases.

Namma 112

It is the unified emergency helpline for Bengaluru, integrating police, fire, and ambulance services into a single point of contact.
Managed by – Bengaluru City Police.
Objective – it aims to provide rapid assistance during critical “golden hours”.

Key Services & Features

Unified Support: Replaces or integrates traditional numbers like 100 (Police), 101 (Fire), and 108 (Ambulance).
Mental Health Support: Recently integrated with Tele MANAS (14416) to handle psychiatric emergencies directly via the Namma 112 system.
Rapid Response: Hoysala patrol teams typically reach complainants within 5 to 10 minutes in urban areas.
Privacy & Anonymity: Callers can request to remain anonymous by stating, “Please keep my data anonymous” during the call.
WhatsApp Integration: Citizens can also reach the helpline via WhatsApp at 9480801000.
Multilingual Support: The system is being upgraded to include multilingual features to help diverse residents communicate in their preferred language.

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